What if my product is rejected?

On TemplateMonster, we follow marketplace quality standards to deliver the best experience to our end-users. All products that are selling in the marketplace are thoroughly reviewed by our team.

The theme verification process includes the following stages:

  • Marketing review: checking product relevance within a market;
  • Design Review;
  • Copyright review: basic verification of an author’s rights to use a product for commercial purposes; checking a product’s uniqueness;
  • Quality Assurance review: verifying a product’s correct operation;
  • Code Review: code verification.

If the product fits the marketplace quality standards, it is published on the marketplace for sale.

In case the product doesn’t meet the marketplace requirements, it is rejected.

There are two kinds of rejections:

Soft reject: suggestions on the further adaptation of the template and/or recommendations for improvements.

Hard reject: the rejection from selling your product on the marketplace without the right of follow-up revision. The product cannot be resubmitted after hard-reject.

Once the review is completed, the author receives a notification with review results via email.

If the theme doesn’t pass any of the verification stages, the author will be notified about this via email with recommendations on its follow-up revision. The author will also be notified when the product is going to be released on the marketplace.

Please note: due to the complex plan of the review process, it takes from 2 business days to 2 business weeks, depending on the type of product and queue.

Should you have any questions regarding the review of your product, feel free to contact us at marketplace@templatemonster.com

Related articles: 

Item Guidelines

The Most Common Reasons For Product Improvement Requests

Key product assessment criteria

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