Many factors can contribute to the failure of product demos. There could be a problem either on our or the author’s side. If it’s us, we’ll fix the problem ASAP.
To assist our authors in monitoring the uptime of their demos, we’ve developed an automated notification tool to inform them if a demo is not working in their product (when the error is on their side.)
Weekly alert notifications are sent to our authors whose demos failed to load.
The list of possible demo errors includes the following:
- SSL certificate errors:
- unable to verify the first certificate – you’re connecting to a web server that has a misconfigured certificate chain that didn’t include the intermediate certificate.
- self signed certificate – browsers don’t trust self-signed certificates because they’re generated by your server, not by a CA.
- errors while establishing connection to author’s server:
- timeout of 60000ms exceeded
- socket hang up – it’s possible that the server closed the connection for some reason; an example would be an incorrectly entered client certificate or participant ID.
- EHOSTUNREACH – an unreachable route to that particular host has been found.
- getaddrinfo ENOTFOUND demo.webnetretail.com – this error occurs when a TCP connection is closed by the server, the server does not fulfill your request, and the server returns an invalid connection message.
- iframe errors:
- Refused to display ‘https://productdemo.url/’ in a frame because it set ‘X-Frame-Options’ to ‘sameorigin’.
- server errors:
- 404 Not Found
- 500 Internal Server Error
- 502 Bad Gateway
- 504 Gateway Time-out
- 503 Service Temporarily Unavailable
If you have a shopping cart issue when downloading a WooСommerce theme (the products are not added at all or only one product is added and disappears as the page is reloaded) here is the fix:
“- SameSite=Noneallow-same-origin: If this token is not used, the resource is treated as being from a special origin that always fails the same-origin policy (potentially preventing access to data storage/cookies and some JavaScript APIs).
A fully functional live demo is a critical success factor for any digital product, as it directly impacts user trust and purchase decisions. Consequently, if a product’s demo becomes unavailable or non-functional, the marketplace reserves the right to immediately suspend the item from sales.
Ensure you check your product demos uptime, so you don’t lose clients or get restrictions on your author account.