Pre-Sale, Billing, General assistance
If you need help with some generic issues or questions related to our Marketplace, like selecting a proper product, product delivery, order processing, account settings, etc. you can do this by joining our 24/7 live support chat and selecting the appropriate department from the list:
If a problem is more complex and may require 2nd tier support, we recommend submitting a ticket to our ticket system here.
Alternatively, you can submit a ticket via your Templatemonster user account (the “Support tickets” tab in the user cabinet).
Item Support
Please bear in mind that item support is provided by a template author (author) and the types of support offered by different authors may vary. The easiest way to check available support options and contact an author is to open the description page (the “Support” tab) of the product you purchased and select the type of support which suits you best.
You can still use the options mentioned above to contact an author as well and if you select “Technical support” chat room or ticket department your request will be forwarded to the relevant author.
Note, free support period for an author product is equal to 6 months. Extended support may be purchased separately after free support period expires.