Many factors can contribute to the failure of product demos. There could be a problem either on our or the author’s side. If it’s us, we’ll fix the problem ASAP.
To assist our authors in monitoring the uptime of their demos, we’ve developed an automated notification tool to inform them if a demo is not working in their product (when the error is on their side.)
Weekly alert notifications are sent to our authors whose demos failed to load.
The list of possible demo errors includes the following:
If you have a shopping cart issue when downloading a WooСommerce theme (the products are not added at all or only one product is added and disappears as the page is reloaded) here is the fix:
“- SameSite=Noneallow-same-origin: If this token is not used, the resource is treated as being from a special origin that always fails the same-origin policy (potentially preventing access to data storage/cookies and some JavaScript APIs).
A 10 business day deadline is given to the author after the system has sent the automated alert. Without a response from the author, the product may be hidden and the account frozen for a short period.
Ensure you check your product demos uptime, so you don’t lose clients or get restrictions on your author account.